Policies
Rescheduling and cancelling.
We surely understand things happen please cancel at least 72 hours prior to your appointment. Unfortunately, we won’t be able to reschedule your cleaning, we must skip cleaning. Every other week clients pay for monthly cleaning services. Last minute cancelations will result in a $45 fee for the following visit. To cancel please contact us via text 540-664-1165 or email vanessacleaninghp@gmail.com
* If you or anyone in your home are sick with any contagious illness, please let us know immediately, even though we properly sanitize it is posible that we transport bacteria and someone else may become sick. Termination of service requires 1 week before your next scheduled service if we do not receive at least a week client is responsible for the service fee along with late or cancellation fees. Invoice will be provided will all due fees.
Guarantee Policy
We proudly guarantee our work, our customers are important to us.
When we clean your home, we treat it as if it was our very own, we want to make sure you are happy, please call us within 24 hours after service and we will resolve your concerns. If you believe we did an outstanding job please leave us a review on google and Facebook page, we offer $25/off your service.
Payments
- Payment is due at the end of service.
- Cash or check only. Any retuned checks client will be responsible for the extra fees.
- Zelle or any others electronic payment has a $10 dollars fee.
- A $100 non-refundable deposit will be required to schedule move in/out or deep cleaning. If you want to cancel or reschedule the cleaning deposit is non refundable. You will have to make a $100 dollar deposit to schedule new cleaning day. The remaining balance is due upon arrival. This is deducted from your total.
- Deposits must be paid before confirmed booking.
- Once deposit is paid your appointment will be secured. The remaining balance is due immediately upon arrival.
Thank you for being part of the Vanessa’s Cleaning Services Family.