Answers to Common Questions About Our Services

Find answers to common questions about our cleaning services, pricing, scheduling, and more. Can’t find what you’re looking for? Contact us directly.

General Questions

What does the cleaning service include?

Our cleaning services cover the main areas of the home, including kitchens, bathrooms, bedrooms, and common areas. Tasks may include cleaning and disinfecting surfaces, vacuuming, mopping, cleaning mirrors, doors, baseboards, ceiling fans, exterior surfaces of appliances, making beds, and general upkeep. Services vary depending on the type of cleaning selected.

What types of cleaning services do you offer?

We offer initial deep cleanings, recurring maintenance cleanings, move-in/move-out cleanings, and add-on services. Each service is tailored to the home’s needs and condition.

What is the difference between a deep cleaning and a regular cleaning?

A deep cleaning is more detailed and is recommended as the first service, especially if it’s our first time cleaning the property. It allows us to address built-up dirt and neglected areas. Regular cleaning focuses on maintaining the home once a clean baseline has been established.

Why is the first cleaning more expensive than recurring cleanings?

The initial cleaning requires more time and detail to bring the home to a maintainable standard. Once this baseline is established, recurring cleanings are more efficient and cost-effective.

How is the price determined?

Pricing is based on the size of the home (square footage), the type of service requested, and the overall condition of the property.

How long does a cleaning take?

There is no strict time limit. Cleaning time depends on the size and condition of the home and the selected service. Our priority is delivering quality results, not rushing through the job.

Preparing for Your Cleaning

How should I prepare my home before the cleaning?

We recommend clearing floors and surfaces, putting away dishes and food, securing fragile items, and ensuring pets are safely contained so our team can work efficiently.

Can I request cleaning only in certain areas?

Yes. You may request specific areas to be cleaned or excluded. In some cases, we may request photos or videos to properly adjust the service and pricing.

Can I provide special instructions to my cleaning team?

Absolutely. We encourage it. Your preferences can be saved in your client profile so you don’t have to repeat them at each visit.

Our Team, Products & Access

How many cleaners will you send?

The number of cleaners depends on the size and needs of the home. Typically, we send a team of 2, 3 or 4 cleaners and will inform you in advance.

Do I need to be home during the cleaning?

Not at all. Most of our clients are not home when we arrive. We simply need a way to access the property, such as a key, garage or smart lock code, lockbox, or an unlocked door if you’re comfortable. Please let us know your preferred access option in advance.

Do you clean around pets?

Yes, we are a pet-friendly company. If your pet is aggressive or anxious, we recommend keeping them in a separate area for the safety of both your pet and our team.

Do I need to provide cleaning supplies?

No. We bring all necessary cleaning supplies and equipment, and we test our products to ensure they are safe and effective. If you prefer a specific brand or product, you may purchase it and leave it on your kitchen countertops with instructions. Please notify us in advance.

Are your cleaners trained and insured?

Yes. Our cleaners are trained and Our company is fully insured for your peace of mind.

Add-On Services & Custom Requests

Do you offer additional services?

Yes. Add-on services such as interior oven cleaning, refrigerator cleaning, interior cabinet cleaning, and window cleaning are available for an additional fee and must be requested in advance.

What if I request additional tasks on the day of service?

Additional tasks requested during the visit are subject to time availability and may require additional fees. We strongly recommend requesting changes in advance.

Payments, Tips & Satisfaction

What payment methods do you accept?

We accept Cash, Check, , Zelle, Venmo, Apple Pay Cash App, PayPal, Credit & Debit Cards (please note: a 3% processing fee applies) Any retuned checks client will be responsible for the extra fees.

Do your cleaners accept tips?

Tips are not required but always appreciated. Some clients tip per visit, while others prefer year-end tips. Reviews on Google and social media are also greatly appreciated.

When is payment Due?

Payment is due at the end of the service.

What if I am not satisfied with the service?

We proudly guarantee our work, our customers are important to us. When we clean your home, we treat it as if it was our very own, we want to make sure you are happy, please call us within 24 hours after service and we will resolve your concerns. If you believe we did an outstanding job please leave us a review on google and Facebook page.

Important Policies & Limitations

What services are NOT included?

We do not provide carpet shampooing, interior cleaning of washers, dryers, or dishwashers, wall cleaning, window track cleaning, dishwashing, or home organization. Our service is strictly cleaning.

Do you move heavy furniture or appliances?

If furniture is not heavy ,we clean back and under furniture on deep cleaning process only (WE DO NOT MOVE HEAVY FURNITURE OR LARGE APPLIIANCES.)

Do you guarantee removal of stains or buildup?

We do not guarantee the removal of permanent stains, hard water buildup, mold, or damage caused by long-term neglect or surface wear.

What happens if something is damaged during the cleaning?

Any damage believed to be caused by our team must be reported within 24 hours so it can be properly reviewed and addressed.

Access, Cancellations & Special Conditions

What happens if we cannot access the property on the day of service?

If we are unable to access the property at the scheduled time due to missing keys, access codes, or garage access, the service may be considered a late cancellation.

What if there is no water or electricity at the property?

Water and electricity must be available for the service to be completed. If either is unavailable, the cleaning may be considered a late cancellation.

Do you clean pet waste?

No. Pet waste must be removed prior to our arrival in order for the service to be performed.

Do you clean exteriors, patios, or garages?

No. We do not clean exterior areas, patios, or garages.

Can you refuse or reschedule a service due to extreme conditions?

Yes. We reserve the right to refuse or reschedule services in homes with extreme conditions, biohazards, infestations, safety risks, or situations that were not previously disclosed and may compromise our team’s safety.

How does arrival time work? Do you offer set appointment times?

We do our best to accommodate timing requests, but we can’t guarantee an exact arrival time. Instead, we schedule cleanings within a 2-hour arrival window, since the length of each service can vary depending on the home’s condition and needs. Our team may arrive anytime within that timeframe. If you have a time-sensitive request (work calls, school pickup, access instructions, etc.), please let us know in advance and we’ll do our best to schedule you in the closest available window.

Will I get a notification when the team is on the way?

Yes. On the day of your cleaning, once the team is on the way and getting close to your home, we can send an estimated time of arrival message so you have a more accurate idea of when they’ll arrive.

Ready to Book Your Cleaning?

Still Have a Question? Our team is ready to help. Give us a call at (540) 664-1165